
A BPM analyst is modeling the process for acquiring membership at a club. The BPM
analyst interviewed the front office supervisor, who provided the following description of the
first activity "Enter Application": "One of our receptionists receives a paper application from
a potential client, an applicant. The receptionist first looks up the client's name and address
to see if it exists in our system, then enters the information from the paper application into
the system, and assigns a membership number to the application. When the application
entry is complete, the receptionist sends it to the manager for an initial review." The BPM
analyst has created the discovery map and now needs to enter information from the above
description into the Details fields in Blueworks Live for the activity "Enter Application". For
the activity "Enter Application", who is the Supplier?
A. Manager
B. Applicant
C. Receptionist
D. Front Office Supervisor
Answer: B
A BPM analyst is helping to identify and select the appropriate solution for process
improvement in a large BPM project. What are the business levers the BPM analyst should
focus on?
A. Policy, Technology, Organization and People
B. Policy, Data, Organization and People
C. Process, Technology, Organization and People
D. Process, Data, Organization and People
Answer: C
A company needs to improve their hiring process and hired a BPM analyst to analyze their
Question No : 6
Question No : 7
Question No : 8
IBM 000-275 : Practice Test
6
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